Offboarding (Access Removal) / User Audit


Q: Help! I am no longer able to access GM SupplyPower. What should I do?
A:

There could be several reasons why you lost access to GM SupplyPower.

If other people in your company still have access and only you lost access, please contact your supplier security administrator.

If everyone in your company has lost access, contact the Covisint service desk for further assistance.


Q: I am a supplier security administrator and received an email that my company has been suspended due to non-compliance with a security audit. What do I need to do? My company still requires access.
A:

GM requires that all systems and applications perform access control reviews twice a year in order to secure GM data.  This policy includes GM SupplyPower.

Supplier users assigned the security administrator role in Covisint are contacted via email at the beginning of the audit with instructions on how to validate their users within a specific time frame.  This email includes a warning that failure to complete the audit will result in the company losing access to GM SupplyPower and all of the backend applications. At the conclusion of audit, non-compliant organizations are  suspended, preventing individual users from logging into the portal and any GM SupplyPower applications and an email is sent to the supplier security administrator when the access has been suspended along with an explanation.

Companies can regain access to SupplyPower once they complete the audit and contact the Covisint service desk.  Covisint contacts GM to reinstate access after GM validates the audit has been completed.
 

Contacts:

Covisint Help Desk / Covisint Support Portal:

For questions related to passwords, onboarding instructions, DUNS changes, technical assistance with the GM SupplyPower portal related to the homepage, Bulletins, Document Library, and Secure File Exchange.

 

GM Global Service Desk

For questions related to GMID, supplier provisioning, application support.